Refund Policy

Last Updated: July 1, 2023

Thank you for choosing SmartNTD. We value your satisfaction and strive to provide the best possible experience with our dating service. This Refund Policy outlines the conditions under which we may provide refunds for purchases made through our website or mobile application.

1. General Policy

All purchases made through SmartNTD, including premium subscriptions, one-time features, and virtual goods, are generally final and non-refundable unless otherwise specified in this policy or required by applicable law.

We encourage you to carefully review the features and benefits of our premium services before making a purchase to ensure they meet your needs and expectations.

2. Refund Eligibility

2.1. Technical Issues

If you experience significant technical issues that prevent you from accessing or using the premium features you've purchased, and our support team is unable to resolve these issues within a reasonable time frame, you may be eligible for a full or partial refund at our discretion.

To qualify for a refund due to technical issues:

• You must report the issue to our customer support team within 48 hours of purchase.
• You must provide reasonable cooperation in our attempts to diagnose and resolve the issue.
• The issue must be verified by our technical team as a problem with our service rather than an issue with your device or internet connection.

2.2. Unauthorized Purchases

If you discover unauthorized charges on your account, you should:

• Contact our customer support team immediately.
• Provide documentation or evidence of the unauthorized nature of the purchase.
• Change your password and review your account security settings.

In cases of verified unauthorized purchases, we will issue a refund and take appropriate measures to secure your account.

2.3. Accidental Purchases

We may consider refunds for accidental purchases on a case-by-case basis. To be considered for a refund due to an accidental purchase:

• You must request a refund within 24 hours of the purchase.
• You must not have used or benefited from the premium features or services.
• You must not have a history of requesting refunds for accidental purchases.

3. Non-Refundable Purchases

The following purchases are not eligible for refunds under normal circumstances:

• Subscription services that have been active for more than 24 hours, as you are considered to have had reasonable time to evaluate the service.
• Virtual goods or features that have been consumed or used.
• Purchases where the refund is requested due to a change of mind about the service.
• Purchases where the refund is requested due to dissatisfaction with the quality of matches or dating outcomes, as we cannot guarantee specific results.

4. Subscription Cancellation

Canceling your subscription is different from requesting a refund. When you cancel a subscription:

• Your premium access will continue until the end of your current billing period.
• You will not be charged for future billing periods.
• You will not receive a refund for the current billing period.

To cancel your subscription:

1. Log in to your SmartNTD account.
2. Navigate to Account Settings.
3. Select "Subscription" or "Billing."
4. Follow the prompts to cancel your subscription.

Alternatively, if you purchased your subscription through the Apple App Store or Google Play Store, you should manage your subscription through those platforms directly.

5. Refund Process

If you believe you are eligible for a refund based on the criteria outlined in this policy:

1. Contact our customer support team within the applicable time frame specified above.
2. Provide your account information, purchase details, and reason for requesting a refund.
3. Our support team will review your request and may ask for additional information or documentation.
4. If your refund request is approved, the refund will be processed using the original payment method, unless otherwise specified.

Please note that refund processing times vary depending on your payment method:

• Credit card refunds typically take 5-10 business days to appear on your statement.
• Debit card refunds may take 7-14 business days.
• App store refunds (Apple/Google) are subject to their respective processing times.

6. Statutory Rights

This Refund Policy does not affect your statutory rights. If you are entitled to a refund under the consumer protection laws applicable in your jurisdiction, we will honor those rights regardless of the terms stated in this policy.

For users in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, except for digital content where you have expressly consented to immediate delivery and acknowledged the loss of your withdrawal right.

7. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website or app. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.

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